How Adding a Chat Box on Our Website Boosted Revenue by 25 Percent

How Adding a Chat Box on Our Website Boosted Revenue by 25 Percent

When we first considered adding a chat box to our website, we weren't sure it would make much difference or if people would even use it. Our site is already functional and easy to navigate. But the results surprised the sh*t out of us. We had many people leave chats to meet for branding calls, website inquriers and more without ever getting to our contact page. Our revenue increased by 25 percent in ONE MONTH! Here’s how this simple website feature transformed our customer experience and sales:

1. Semi-Immediate Engagement (If we see the chat live, we can respond now, or it goes into your inbox)
   

2. Easy Integration with Wix Websites (it's an app Wix provides)

3. Collecting Customer Feedback for Improvement (we've had a few testers to give us feedback)
   

4. Increased Conversion Rates Without Ever Filling Out Our Contact Form (contact form? don't even need it. I can ask right in chat!)
   

5. User Experience and User History on our Website (Yes, we can see you! We see how long you are on the site, what you are browsing, etc. Every website can, but now we can use that information to ask you directly what you need help with).
   

6. Make The First Move (We can reach out while you browse)

We were nervous about what this would look like and how the experience would be. So far, 10/10! This proactive approach turned a potential client's passive browsing into reaching out faster!